We believe at Gracie that our customers should feel safe and secure shopping online as they would in any retail store. This is why we have the utmost respect for our customer’s privacy rights and we recognize the importance of protecting the information that we collect from them.
We work hard to make sure that we only use your information in the ways that you want us to. If you have any further questions regarding the way in which your information is being collected or used please contact us
WHAT INFORMATION WE COLLECT FROM YOU AND HOW WE USE IT
When you shop with Gracie we collect certain information which is required to help us proceed with processing your transaction and delivering your
order. This includes your personal details, order details, details of your address(es) and payment details.
We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.
For quality control and training purposes, we may monitor or record your communications with us.
We will keep your information for as long as is reasonably necessary for these purposes.
WHAT CAN YOU EXPECT FROM US?
At all times we will comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information that you provide us with is kept appropriately secure and processed fairly and lawfully.
You can choose to subscribe to our email newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS and telephone.
NO JUNK MAIL
We understand at Gracie that everyone leads busy lives, and nobody likes their email inbox cluttered up with unnecessary junk mail.
This is why we will only send you marketing messages that we think you would be interested in receiving, like offers, deals and competitions. If you wish to (we hope you don’t) unsubscribe from our mailing list and can do so at any time. We will never sell your details to an unconnected third party for marketing purposes.