FREQUENTLY ASKED QUESTIONS
In order to save you time while shopping we have compiled some answers to frequently asked questions. If you don’t find the answer your looking for please contact us via firstname.lastname@example.org and we will be more than happy to help you.
DO I NEED A GRACIE CLOTHING ACCOUNT TO PLACE AN ORDER?
You can browse on our website and add items to your basket without creating an account, but to make any purchases you need to create an account by providing an email address and creating a password. Once you’ve created an account, shopping with us will be even easier.
HOW CAN I PAY ON YOUR SITE?
You can pay using any of the following:
When you create an account with us you have the option to save your card details. This is not mandatory however it will help speed up the checkout process next time you shop with us. If you wish, you can save up to 6 different payment cards within your account. We keep these details absolutely secure for you.
You can also pay with your PayPal account. When you check out, you will have be offered the choice to pay with your debit/credit card or to checkout using PayPal. If you use PayPal, you will need to tick the box to accept our Terms and Conditions and then you will be taken to the PayPal site to complete your order.
WILL I BE CHARGED VAT?
All Gracie Clothing products include UK Value Added Tax (VAT), where applicable.
DO YOU ACCEPT PAYPAL?
Yes, you can use your PayPal account to place orders online at Gracieclothing.com. You should sign into your Gracie account (or create one if you don’t already have one) as usual and when you check out, you will be offered the choice to pay with your saved debit/credit card, a new credit/debit card, or to checkout using PayPal.
DO YOU SHIP OVERSEAS?
Unfortunately we do not currently ship outside of the U.K.
WHAT DO I NEED TO DO TO CANCEL AN ORDER?
Under the Distance selling regulations, you can order if you do so in writing within seven days or receipt. We will refund you the full value of your order. However you are responsible for returning the goods to us as per our returns policy. Gift boxes and any enhanced delivery options are not covered.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT STYLE?
Yes. You can exchange anything you’ve bought for another size, colour or style. If the cost of the replacement items is more than the original order, we will contact you to take payment details. You do not have to pay for delivery of the replacement items.
For more information regarding placing orders on the Gracie website or returning items please refer to our delivery and returns policy.
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